The useful product FAQ is not something that was invented. It is the six questions your support team gets asked every week, recorded one time, in the spot where the customer would have asked them. The rest on the page is decoration.
This means that your source material is your ticket log, your returns reasons and the questions posted under the listing. We’d much rather read those than come up with questions that haven’t been asked. The list writes itself.
An FAQ that outlines all the potential questions a customer may have removes the incentive for customers to leave. For example, a customer may want to purchase a mount for their bike, but they do not know if it will fit. This customer may message you and wait or decide to buy the product from your competition. Adding an answer to the FAQ that takes approximately forty words recovers the sale. Including FAQ’s demonstrates the questions that potential customers have about the product that stops them from purchasing it.
Generated FAQs answer questions from the average of the internet, so they promise a thirty-day return window when yours is fourteen, and free returns you do not offer. The answer sits on your page, in your voice, and a customer can hold you to it.
Most FAQ entries are for features that customers can’t find. The writer determines whether the answer should be in the FAQ or in the content above the FAQ. We will say that if four folks a week ask a question about the sizing, then the fix should definitely be in that block.
Answers for Shipping, Returns, or Warranty should all be identical. However, answers for product specific questions should not be. We separate the two: a block that updates in one place when your policy changes, and answers for every product that are written separately. We never want three separate pages to all quote different return windows.
One rate, whatever the format: $10 per 100 words. You are paying for the writer’s time and judgement, so the price scales with the words rather than with a package tier.
| Typical product FAQ | Words | Writing | Fee (1%) | You pay |
|---|---|---|---|---|
| Six questions | 400 | $40 | $0.40 | $40.40 |
| Twelve questions | 800 | $80 | $0.80 | $80.80 |
| Category-wide FAQ set | 2,000 | $200 | $2 | $202 |
The writer receives 100% of the writing price. Our 1% fee is added on top of it, and 0.5% is donated to tree planting. Full pricing breakdown.
Ask on the contact page and a person will answer, usually the same working day. For a live order, reply to your confirmation email and it reaches whoever is handling it.
Yes. For large batches we agree a structure and a voice sheet first, then work through the catalogue so the whole set reads consistently. The rate stays the same; what changes is that you approve the pattern once rather than every item.
Most products have between six to ten answers. Anything beyond that and shoppers will stop scanning. After that, the sections will start hiding answers that shoppers will need. Products that really need thirty answers are usually a sign that the specification and sizing sections are doing too little.
The text is designed to be read and answered as question-answer pairs. We will leave it to their discretion on the format of the display. Search engines have shown a pattern of exhibit rich results only to discontinue the practice in the past. Therefore, we cannot vouch for where they will place the result. The time saving and reduced support continued to exist.
Completely. Copyright transfers to you on delivery, with no attribution requirement and no licence back to us. Nothing written for you is resold, repurposed or republished.
Reviews from completed, paid orders in this category.
Even the question I would have left out: why does our refill cost more than the original bottle? The writer actually thought it would have been better to answer the question honestly because it is asked by so many people, and not answering it would seem worse than answering it. I think she was correct.
Including the question regarding our return policy being more strict than most of our competitors. I would have just ignored this one. This was a huge help, and it answered the question and explained the rationale. As a result of this going live, we saw a significant drop in return disputes.
Sizing concerns came back addressed in very vague terms rather than our standard size guide because I had completely failed to attach it. As soon as I provided the guide the next step response came in early the following morning and it was spot on. Half the wait blame was on me.
We do not ask you to take the no-AI promise on trust. Each draft is run through these platforms and the reports are attached to your delivery email.
Originality.aiAI detection + plagiarism
GPTZeroAI detection
TurnitinAI detection + similarity
CopyleaksAI detection + plagiarism
Winston AIAI detection
ZeroGPTAI detection
SaplingAI detection
Content at ScaleAI detection
Send the brief, get a human draft back within 3 days. No account, no subscription, no AI.
$10 per 100 words · all of it to the writer · 0.5% to trees