People with problems and little to no patience for delays will still be appreciative of the public information pages. The goal of these pages is to help people with missed collections, stopped payments, and due forms, so they no longer need to call.
These are written to be as concise as possible, sequenced in the order that actions need to be taken, and without official copy padding. A person writes them, checks the rules against the source, and marks anything they couldn’t confirm.
Plain language involves several decisions on what to be omitted. A writer needs to know which of your six eligibility rules actually catches people out, which sentence sends readers to the wrong form, and where there’s someone who is under a lot of stress and willing to give up. That comes from working with the content and the call logs, not from applying a style rule. One concrete task per page.
This is where generated copy quietly fails. It merges eligibility criteria from different jurisdictions across different years, and produces a fluently incorrect statement. Then, people call you with their complaints.
We start from your evidence rather than a blank page; the main reasons for calling, the questions your inbox keeps repeating, the page people land on by mistake. The writer maps the task the reader is actually doing, and drafts, then reads the page back as someone who has never heard of your organization.
Pick by task, not by word count. One page should cover one thing a reader needs to do, and two tasks squeezed together is the most common reason a page fails. Short guidance runs around 400 words; a standard page carrying eligibility and exceptions runs around 800. Order a set together and the terminology remains consistent across all of them.
One rate, whatever the format: $10 per 100 words. You are paying for the writer’s time and judgement, so the price scales with the words rather than with a package tier.
| Typical public-information page | Words | Writing | Fee (1%) | You pay |
|---|---|---|---|---|
| Short guidance page | 400 | $40 | $0.40 | $40.40 |
| Standard information page | 800 | $80 | $0.80 | $80.80 |
| Detailed guidance page | 1,500 | $150 | $1.50 | $151.50 |
The writer receives 100% of the writing price. Our 1% fee is added on top of it, and 0.5% is donated to tree planting. Full pricing breakdown.
Yes. Send two or three pieces you like the sound of, or your style guide. Matching an established voice is ordinary work for a writer and close to impossible for a model that has never read your back catalogue.
Yes. Tell us the volume and cadence and we keep the same writer on the account so the voice stays consistent. The rate does not change with volume.
Yes. Tell us the target, whether that is a grade level or a readability score, and the writer works to it and reports where the page lands. Some terms cannot be simplified without losing accuracy. When that happens the writer keeps the term and explains it in the next sentence.
Whichever option costs the reader less. In some cases, the structure is sound, and the page only needs trimming. In others, it was written for a process that has changed twice since. The writer tells you what they think it is, so you aren’t paying to reorder sentences that should get deleted.
Completely. Copyright transfers to you on delivery, with no attribution requirement and no licence back to us. Nothing written for you is resold, repurposed or republished.
Reviews from completed, paid orders in this category.
Reading age was a key requirement and they nailed it almost everywhere. One paragraph still said mitigation, which no tenant uses. It took me about thirty seconds to change it myself. The remaining part is the clearest version of this page we’ve had in the last six years.
I got three days of quiet hopes, which is what they promised, so I only have myself to blame. Your brief is well done with appropriate hedging where evidence is lacking. My director practically ignored the nine hundred words and marked two.
I included around 900 words of my custom copy as a foundation. In return, I received back around 500 words and the description was more drawn out. The section describing pricing, which previously was rather vague, was replaced with a single, firm sentence. We shipped this variation the same week. The least interesting line on the invoice is undoubtedly the one percent add-on.
We do not ask you to take the no-AI promise on trust. Each draft is run through these platforms and the reports are attached to your delivery email.
Originality.aiAI detection + plagiarism
GPTZeroAI detection
TurnitinAI detection + similarity
CopyleaksAI detection + plagiarism
Winston AIAI detection
ZeroGPTAI detection
SaplingAI detection
Content at ScaleAI detection
Send the brief, get a human draft back within 3 days. No account, no subscription, no AI.
$10 per 100 words · all of it to the writer · 0.5% to trees