Customer support, written by humans
Help content that answers the question instead of restating it. Built for support and CX teams trying to lower ticket volume without lowering the tone.
12 formats in customer support
Each one has its own page with pricing, process and the questions people actually ask.
Knowledge-base articles
Search-first help articles titled the way customers describe the problem, with a route out when the fix fails.
$10 / 100 wordsFAQs
Answers to the actual, weird questions you’ve probably been too afraid to ask.
$10 / 100 wordsHelp articles
Task-oriented help articles outline what the customer is trying to accomplish, rather than outlining the features of the interface.
$10 / 100 wordsTroubleshooting content
Diagnostic pages arranged by the typical cause of the issue, and containing the error text customers paste into search.
$10 / 100 wordsSupport macros
Saved replies leave gaps only where genuine detail varies, so agents can send them with no alteration at all.
$10 / 100 wordsCustomer-service scripts
Scripts designed to be read and heard, with contingencies for when the customer says no.
$10 / 100 wordsChat-support scripts
Chat lines sized for a single bubble, with holding messages for the forty seconds a lookup actually takes.
$10 / 100 wordsSetup instructions
First-run instructions that indicate what you need before step one and never combine two actions into a single step.
$10 / 100 wordsUser guides
Long-form guides which define one vocabulary and remain usable even if readers start from different points in the guide. Long-form guides that define a vocabulary that uses thousands of words and remain usable for readers who never start at page one.
$10 / 100 wordsReturns instructions
Returns pages built from your actual conditions and deadlines, written for your own legal team to check before publishing.
$10 / 100 wordsCancellation instructions
Cancellation pages showing the date, the last charge, and what will happen to the data and without any retention pressure.
$10 / 100 wordsOnboarding guides
Onboarding that is sequenced based on what unblocks the next step, with honest estimates of how much time each step will take instead of a feature tour.
$10 / 100 wordsWhy this category needs a person
Every format in customer support depends on something a model cannot reach: what is actually true in your organization, what your reader already knows, and which detail changes their mind. A writer finds that by reading, asking and thinking about the answer.
That is why we use no generative tools at any stage — not for the first draft, not for the outline, not for the research, and never to rewrite machine text into something that reads human. Every piece is checked against multiple detectors before it reaches you.
Originality.aiAI detection + plagiarism
GPTZeroAI detection
TurnitinAI detection + similarity
CopyleaksAI detection + plagiarism
Winston AIAI detection
ZeroGPTAI detection
Order customer support today
Send your brief, get a human draft within 3 days. $10 per 100 words, no account required.