A returns page is seen by two customer groups: those who want to initiate a return and those still at the consideration stage of buying. If your returns page is unclear, you lose both. The first submits a support ticket to ask what the returns page should have communicated, and the second closes your website.
Every aspect of the page has to revolve around a number or a condition you can back up. Which date do the thirty days start from? What specific items are excluded from the return policy? Who is responsible for the return shipping, and what is the outcome when the original shipping box is no longer available?
Returns policy copy is part instruction manual and part contract, and these two elements conflict. A good instruction manual is easy to read, but a contract has to be very specific. The writer works from your stated policy, reviews and flags the gaps, then provides the text to your legal or compliance team for approval. We write copy. We do not write policy. We do not provide legal counsel.
Generated returns copy fills silence with the plausible defaults of thirty days, original packaging, and customer pays return postage. None of that is your policy, unless you expressly said so. A page that misstates your terms is a page you may be held to by a customer or a regulator.
We begin with a short survey that gathers the details: the window, trigger date, exclusions, the condition requirements, the postage, and how and when the refund will be done. Anything you do not fill out gets sent back with a question instead of being filled in for you. Drafting begins once every field has been answered on the record.
This is applicable for retailers trading across borders, subscription boxes, companies whose returns tickets outnumber sales questions, and businesses whose policy pages were copied from a template created years ago. If you are not sure what your own policy says, that is the best reason to commission this, and the reason it begins with a questionnaire.
One rate, whatever the format: $10 per 100 words. You are paying for the writer’s time and judgement, so the price scales with the words rather than with a package tier.
| Typical returns instruction | Words | Writing | Fee (1%) | You pay |
|---|---|---|---|---|
| Returns policy page | 450 | $45 | $0.45 | $45.45 |
| Returns page with RMA walkthrough | 1,000 | $100 | $1 | $101 |
| Multi-region returns set | 2,000 | $200 | $2 | $202 |
The writer receives 100% of the writing price. Our 1% fee is added on top of it, and 0.5% is donated to tree planting. Full pricing breakdown.
Yes — 2 rounds are included, for 14 days after delivery, handled by the writer who wrote the piece rather than by someone new to the brief.
Yes, by assigning someone who already knows the subject rather than someone who will research it overnight. If we do not have the right specialist available we will tell you rather than take the brief and hope.
No, and be wary of any writing service that says it does. We are writers, not lawyers. We take the policy you provide and turn it into clear copy. We flag where it reads as incomplete, and we send it back for your own qualified adviser to check before anything goes live.
Yes. It is worth doing together, so the page and the emails use the same wording for the same deadline. Mismatched numbers between a policy page and an automated email are among the most common sources for returns disputes.
Completely. Copyright transfers to you on delivery, with no attribution requirement and no licence back to us. Nothing written for you is resold, repurposed or republished.
Reviews from completed, paid orders in this category.
Thirty articles with the same structure and with the same voice are difficult to develop for a knowledge base. Screenshot placeholders were described with prose instead of with tags. Unfortunately, our designer had to try to find them with some difficulty. This is a small thing, but I plan to put it in the brief next time.
Twenty-two articles on our top ticket drivers. The writer requested redacted transcripts, and then described the problems in the way customers used the language – thermostat will not hold temperature, instead of thermostat calibration. Help center search finally started working.
Eleven articles covering our top ticket drivers. They requested the original ticket text first, not the internal descriptions, and the difference is significant. The articles use the terms customers input into the search box. There’s been a downward shift of about a fifth in the volume of contacts on those topics.
We do not ask you to take the no-AI promise on trust. Each draft is run through these platforms and the reports are attached to your delivery email.
Originality.aiAI detection + plagiarism
GPTZeroAI detection
TurnitinAI detection + similarity
CopyleaksAI detection + plagiarism
Winston AIAI detection
ZeroGPTAI detection
SaplingAI detection
Content at ScaleAI detection
Send the brief, get a human draft back within 3 days. No account, no subscription, no AI.
$10 per 100 words · all of it to the writer · 0.5% to trees