Refund Policy
When we get it wrong, you get your money back. Here is exactly what qualifies, what does not, and how a dispute is settled.
What the Articled Refund Policy Covers
A full refund is applicable if the work is not delivered or if it is delivered so late that it is of no use to you. You are also entitled to a full refund if the work delivered, after considerable revisions and explained in detail to us, is not in line with the brief that you approved. We will not be able to rectify this. These are the only three cases. In all the three cases, you do not have to defend your case further.
You also get a full refund if a draft does not pass our verification. Since it is our fault that we cannot produce a replacement in a timely manner, we also do not charge you the penalty for our failure. It would be ridiculous to charge you to meet a deadline we ourselves failed to meet.
A refund cannot be given because you approved a brief and draft that aligned with it, and then changed your mind on the given direction. In that case, the writer has carried out the work you paid for. We will usually give partial credit to a rewrite because most of the research is carried out. However, the original brief is still intact.
- Not delivered, or delivered too late to be usable — full refund
- Fundamentally off-brief and unfixable in revisions — full refund
- Failed verification with no clean replacement in time — full refund
- Delivered on brief but you changed direction — partial credit, not a refund
- Rejected on taste alone after two revision rounds — case by case
How the Articled Refund Policy Works
Reply to your delivery email with details about what happened and the outcome you desire. There is no form, no ticket queue and no restrictions on how you should phrase your message.
A human editor — not the writer — reviews the brief, draft, and feedback and provides a decision with their rationale in two working days. If the response is unfavorable, the reasoning is still provided, because a response without a rationale is a shrug.
Refunds are released to the original payment method, including card refunds. Card refunds generally take three to five business days to clear, after which your bank will determine the timing. This is outside of our control.
Who reviews your claim
An editor who did not work on your order. The person who wrote it does not get to decide whether their own work was adequate.
When the Articled Refund Policy Applies
Claims can be made for thirty days after delivery, compared to just fourteen days for revisions. This is intentional, because even after publication some issues, like a factual error or objectionable claim, can be identified by a reader or your legal team.
If a piece has already been published, we will consider a refund, however we will tend to offer a correction to published work, first. Corrections are included in our corrections policy, and don’t cost anything regardless of who made the error.
For matters we cannot settle, nothing in this policy affects your rights under the law, and either of us can seek remedy through the recourse provided in the terms of service. We have never done this, and rather than defend a questionable case we will opt to provide a refund.
Articled Refund Policy FAQs
Every paying client, regardless of whether the order was for $10 or $10,000, or whether the contract was for a single purchase or multiple. We do not have a separate enterprise process and there is no clause in our agreement that excludes the right to purchase in bulk.
Email support@articled.org or use the contact form. We would much rather avoid the awkwardness of an amending an order and the effort of a customer care explanation by precluding the policy discussion by answering questions prior to ordering.
Yes. Refunds return the full payment amount, including our 1% fee. We do not have a handling charge on work that failed.
It depends on the reason. For cases where the work was simply inadequate, no payment is made and we absorb the cost. If the brief was changed after the work was delivered, payment is made to the writer and Articled takes the hit for the refund. We will not pass our errors on to them.
Yes. This is possibly the most fair of the outcomes. If half of a report were excellent and the other half missed the brief, we would prefer to refund half rather than act as though the whole report were excellent or discard work that was of use to you.
Content a person actually wrote
$10 per 100 words, and the writer keeps all of it. Our 1% sits on top, 0.5% goes to trees, and no generated text appears anywhere in the process.