Most FAQ pages answer questions that nobody asks. They are usually written by a marketing team and begin with a “why choose us” answer. The common questions are really “How do I cancel?” “Will it work with my system?” and “What happens to my data?”
A useful FAQ starts as an inventory and ends as a writing exercise. Gather the last few hundred support tickets, arrange them, and the FAQ’s outline will start to become clear.
FAQs should be placed at two different points in the buyer journey: before purchase and after purchase. The build of the questions should address the unique challenges and opportunities of each stage to capture the last sales hesitation before purchase and prevent a support ticket after purchase. Most companies end up creating a single, long, unhelpful FAQ as they try to fit these challenges into a single page, but organizing the page based on these two stages addresses the support volume and traffic challenges.
Generated FAQ pages fabricate questions. The output is a set of prompts and flattery answered with marketing copy which is restated and does not match what people type into the search box. Mark that up as structured data and you are publishing schema for conversations that never happened.
The writer starts with your ticket exports, on-site search terms and the questions sales hears on calls. Duplicates get merged, each question is rewritten in the customer’s phrasing rather than yours, and every answer leads with the yes, the no or the number before any explanation follows.
Answers are checked by the policy’s owners before they are published because FAQs become cited in disputes. If you anticipate implementing structured data, the copy delivered will be in that format: a question that was in fact asked, and an answer which stands by itself with no context required from the rest of the page.
One rate, whatever the format: $10 per 100 words. You are paying for the writer’s time and judgement, so the price scales with the words rather than with a package tier.
| Typical FAQ page | Words | Writing | Fee (1%) | You pay |
|---|---|---|---|---|
| Compact FAQ, 8 to 10 questions | 400 | $40 | $0.40 | $40.40 |
| Full FAQ page | 900 | $90 | $0.90 | $90.90 |
| Segmented FAQ hub | 1,600 | $160 | $1.60 | $161.60 |
The writer receives 100% of the writing price. Our 1% fee is added on top of it, and 0.5% is donated to tree planting. Full pricing breakdown.
Yes — 2 rounds are included, for 14 days after delivery, handled by the writer who wrote the piece rather than by someone new to the brief.
Fill in the order form with your brief and email address. No account needed. You get a confirmation by email, then the finished piece as a document within 3 days.
Typically, both. Questions that pertain to a decision need to be on the page that decision is found in order to provide context. Everything else should be included in a standalone FAQ that provides link-outs. Having a single page that has sixty unrelated questions ranks for absolutely nothing and is excruciating to read.
Yes. Each answer is written to make sense alone and is kept concise enough so that search result pages do not truncate the answer. We write the copy while adding the markup is a job for whoever manages your templates.
Completely. Copyright transfers to you on delivery, with no attribution requirement and no licence back to us. Nothing written for you is resold, repurposed or republished.
Reviews from completed, paid orders in this category.
I gave them 400 support emails and said to grab 20 pertinent questions. I got 18 questions in return and an explanation as to why the other two were the same question. That explanation turned out to be really helpful in resolving tickets.
I was given 22 unique questions after I requested 25, and there were 3 questions that were related to each other. I took care of the merging process in 10 minutes rather than sending them back. Everything that stayed is of high quality and was very precise regarding our deposit terms.
I provided our sales team’s top five objections and asked if the pricing FAQ could address them without being defensive. It seems to accomplish this. In particular, the answer to the refund question is provided in two sentences and does so without beating around the bush.
We do not ask you to take the no-AI promise on trust. Each draft is run through these platforms and the reports are attached to your delivery email.
Originality.aiAI detection + plagiarism
GPTZeroAI detection
TurnitinAI detection + similarity
CopyleaksAI detection + plagiarism
Winston AIAI detection
ZeroGPTAI detection
SaplingAI detection
Content at ScaleAI detection
Send the brief, get a human draft back within 3 days. No account, no subscription, no AI.
$10 per 100 words · all of it to the writer · 0.5% to trees