Every organization operates two processes. The one on the diagram refers to the regular operations of the organization. The other process describes how the staff behave when dealing with an angry customer, when the system is down, or when the order is processed through the wrong channel. After a month, documents recording only the first process are essentially worthless.
So interviews try to find exceptions. The real work, which is almost never written down, happens when this step fails.
The difference is how the writer spends their time. Mapping the happy path takes an hour or two. Finding the four exception routes, the informal workaround between two teams, and the step everybody skips takes the rest of the week, and that is the most interesting part of the document you choose to keep.
A model captures steps on how something should be done because that is the only document on that iteration for it to learn. Third of the volume exceptions do not show up, and the document describes a company that works only on paper.
Discrepancies emerge across interviews conducted with each team because each team has a different idea of where the boundary is. These discrepancies are left as open questions for you to address, rather than being resolved by the writer taking a last heard version of the boundary.
This is appropriate for businesses that have reached the limit of their scalability with informal coordination. A second site, first process hire, acquisition integration, or evidence audit are all situations that may benefit. Should one person always retain the whole process in their head, an SOP will be both more beneficial and less cost intensive.
One rate, whatever the format: $10 per 100 words. You are paying for the writer’s time and judgement, so the price scales with the words rather than with a package tier.
| Typical process document | Words | Writing | Fee (1%) | You pay |
|---|---|---|---|---|
| Short | 500 | $50 | $0.50 | $50.50 |
| Standard | 1,000 | $100 | $1 | $101 |
| In-depth | 2,000 | $200 | $2 | $202 |
The writer receives 100% of the writing price. Our 1% fee is added on top of it, and 0.5% is donated to tree planting. Full pricing breakdown.
Every format is priced identically: $10 per 100 words plus a 1% platform fee. A 1,000-word process document comes to $101. There is no research surcharge, no rush tier and no minimum retainer.
Up to 3 days. The writer has to read around the subject before writing it, so we quote honestly rather than promising an hour. If your deadline is tighter, say so in the brief and we will tell you before you pay whether we can meet it.
We indicate where a diagram needs to go and what it needs to show. Most clients have drawing experts. If your notations are fixed, tell us so we can match each step to the correct shape in the drawing.
That happens a lot, and the issue is always the finding. The writer presents both accounts and puts the question to you. They don’t pick the winner. Most of the time, determining the boundaries is a lot more valuable than the document is itself.
Completely. Copyright transfers to you on delivery, with no attribution requirement and no licence back to us. Nothing written for you is resold, repurposed or republished.
Reviews from completed, paid orders in this category.
Our old procedures were written by people who understood the process. These are not. They name each button on each step. Two of our newer drivers used them without even asking me questions, which has never happened before.
Rewritten policy that is ninety pages long and uses plain English. Nothing important was lost in the process of softening legal language. Our employment solicitor changed only four words. This brings me satisfaction because it seems that the staff actually read the policy unlike before. I had lost hope on that.
The first brief we received was too general. The writer noted this rather than trying to understand it himself. We did a twenty-minute call. Obviously frustrating that it was needed, still useful that this happened, as the finalized procedures reflect the way the warehouse operates. This includes the different procedures the night shift performs.
We do not ask you to take the no-AI promise on trust. Each draft is run through these platforms and the reports are attached to your delivery email.
Originality.aiAI detection + plagiarism
GPTZeroAI detection
TurnitinAI detection + similarity
CopyleaksAI detection + plagiarism
Winston AIAI detection
ZeroGPTAI detection
SaplingAI detection
Content at ScaleAI detection
Send the brief, get a human draft back within 3 days. No account, no subscription, no AI.
$10 per 100 words · all of it to the writer · 0.5% to trees