Customers can tell these emails are form letters. A customer who has spent six calls with their success manager can pick out the author in a heartbeat and the relationship turns into a vendor one as soon as it reads as a form letter.
We fill in the blanks for you. Instead of giving you a blank email template from which you must craft your own message, we provide you with an almost fully formed draft, with the account-specific sections filled out and one example filled in. That way, the template you have will only take four minutes to personalize instead of thirty minutes to draft on your own, and is more likely to be what a busy manager will send.
Accounts gain trust through the compounding of small, incremental messages, and erode trust through the same. A note that demonstrates your knowledge of the specific way this customer uses the product builds more loyalty than any campaign. A note that could have been sent to anyone else in the account indicates to them that the attention they assumed they had was never there.
There are few situations where text is less appropriate than in an apology email. These emails generate spineless, passive language that customers are trained to ignore. Customers ignore emails that generally express regret with no taking of responsibility for failures. Text like these serves to create a reason to call the competition.
We write frameworks rather than blanks. Each email arrives complete, with account-specific slots marked and one filled-in example, so a manager spends four minutes adapting rather than half an hour drafting. Common scenarios get their own version: an outage, a stalled rollout, a champion who just left.
Renewals and expansions happen months prior to a notice of renewal. Instead of waiting to send a campaign email, we write our notes on how the account actually uses the product on a quarterly basis to encourage expansions. Because sales normally picks up these requests, we feed the same thread on a different channel.
One rate, whatever the format: $10 per 100 words. You are paying for the writer’s time and judgement, so the price scales with the words rather than with a package tier.
| Typical customer-success email | Words | Writing | Fee (1%) | You pay |
|---|---|---|---|---|
| Single check-in email | 200 | $20 | $0.20 | $20.20 |
| Milestone set of four | 700 | $70 | $0.70 | $70.70 |
| Lifecycle library of ten | 1,600 | $160 | $1.60 | $161.60 |
The writer receives 100% of the writing price. Our 1% fee is added on top of it, and 0.5% is donated to tree planting. Full pricing breakdown.
A named human writer with a background in this kind of work. No model drafts, outlines, edits or researches any part of it, and nothing is run through an AI humanizer. Every draft is checked against multiple detectors before it reaches you.
A named human writer with a background in this kind of work. No model drafts, outlines, edits or researches any part of it, and nothing is run through an AI humanizer. Every draft is checked against multiple detectors before it reaches you.
A single template allows us to prepare many versions. We write the base frame and add notes to indicate the specific information we need to change for each account, usually just a few lines. If managers cannot fill those in from memory, it suggests a serious lack of hands-on involvement as the fill is easily done by pulling data from your CRM.
Yes, those are the ones that are worth commissioning. The format is simple; stay short, be direct, and avoid the unfortunate wording: the incident, our action, the changes, the phone call. Send the writer a timeline for the incident, and I can assure you, that is all that will be given.
Completely. Copyright transfers to you on delivery, with no attribution requirement and no licence back to us. Nothing written for you is resold, repurposed or republished.
Reviews from completed, paid orders in this category.
12 members responded to the first newsletter and actually had something to say about the framing workshop. Our newsletter had never received a response, so that’s the benchmark I’m using. The half a percent that goes to tree planting is a nice line for our members even though it wasn’t the purpose of our order.
I always struggled with creating the right sequence, but these seven emails move from helpful to salesy at a reasonable pace. The note on timing was a generic, boilerplate suggestion. I only bring it up because the rest of the emails were customized.
Email subject lines, which clear security quickly and interchangeably, are the most expensive opportunistic part of the email. That’s why I’ve asked for a second set. The replacements were an improvement, but I still wrote two of the twelve myself. The bodies, where there was the most potential to improve the email, were worth the money.
We do not ask you to take the no-AI promise on trust. Each draft is run through these platforms and the reports are attached to your delivery email.
Originality.aiAI detection + plagiarism
GPTZeroAI detection
TurnitinAI detection + similarity
CopyleaksAI detection + plagiarism
Winston AIAI detection
ZeroGPTAI detection
SaplingAI detection
Content at ScaleAI detection
Send the brief, get a human draft back within 3 days. No account, no subscription, no AI.
$10 per 100 words · all of it to the writer · 0.5% to trees